Program terms · version 2026-10-27.4
The care relationship and participants
Telehealth clinical care in the Architek pathway is delivered by Architek Health Provider Network PC and its licensed treating clinician through Architek-supported branded technology. The clinical service identifies the clinician responsible for your care. Vanguard Performance LLC operates the brand and merchant service and does not practice medicine, make prescribing decisions or dispense medication. The practice’s own patient consent and privacy notice identify the treating entity and govern its clinical care; this document explains the telehealth process, choices and limitations. Reading a public page is not consent to treatment and does not create a care relationship.
What remote evaluation involves
Remote evaluation begins with a questionnaire and relevant information. Where asynchronous review is permitted, the clinician reads it at a different time from submission; a live consultation may instead be required by state rules or clinical circumstances. It is not continuous observation, an immediate chat or an emergency service. Give complete and accurate information about your identity, physical location, medical history, allergies, medicines and goals, and answer follow-up questions. The clinician relies on this information and cannot perform a hands-on examination through a questionnaire.
Benefits, limitations and technology risks
Remote access can avoid travel for an initial review, but it is not suitable for every patient or concern. Missing or inaccurate information, lack of an examination, delays, connection failures or lost messages can affect assessment. Electronic systems also carry confidentiality and unauthorized-access risks despite safeguards. The clinician may stop remote review or ask for another method of assessment when information or technology is inadequate. Do not assume a submitted form has been reviewed or that a message has been read immediately.
Alternatives and your choices
You may decline remote care, ask questions about its limits, request information about alternatives, or seek an in-person clinician. You may decline any proposed treatment. An in-person assessment, additional records or tests, or another service may be necessary; a remote service cannot promise to meet every care need. Choosing not to use telehealth does not prevent you from seeking care elsewhere.
Location, licensure and clinical eligibility
The pathway is for adults 18 and older. Architek reports its clinical network covers all 50 U.S. states, and has confirmed GLP-1 prescribing coverage subject to applicable law. Give your true physical location when requesting care and report a change; the actual clinician must be authorized there and the medicine/preparation and pharmacy must be able to serve that location. These limits and clinical suitability are assessed before any charge. Care is self-pay and the clinical service does not bill insurance. Architek Health Provider Network PC’s published policy excludes patients covered by Medicare, Medicaid or TRICARE from this clinical pathway; private insurance does not make it an insurance-billed service. A product card does not establish individual eligibility.
Clinical judgment and possible outcomes
The clinician independently decides whether remote care and any requested medicine are appropriate. The outcome may be a prescription, a different recommendation, further questions or testing, an in-person referral, or a decision not to treat. Payment does not buy a prescription. No specific treatment, dose, refill, rate of weight loss or other outcome is guaranteed. The clinician may change or stop treatment for clinical reasons.
Prescribing, off-label use and compounding
A prescription, if issued, must be followed as directed. A licensed pharmacy is responsible for the dispensed preparation, its label and instructions. Metformin for weight management is off-label. Any proposed compounded preparation requires explanation of its particular risks and status: compounded medicines are not FDA approved and are not interchangeable FDA-approved generics. “Microdose” does not establish an FDA-approved regimen or a safety guarantee. Ask the clinician and pharmacist about the actual medicine, interactions, alternatives and any additional informed consent before treatment.
Follow-up, side effects and emergencies
Use the clinical service’s designated route for questions about treatment, side effects, monitoring, dose changes and refills, and keep your contact details current. Tell your usual treating clinicians about medicines you use so they can coordinate care. This service is not monitored for emergencies. Call 911 or seek emergency care for an emergency, severe symptoms or an immediate threat; do not wait for a survey, routine message or merchant support reply.
Records, confidentiality and communications
The treating practice keeps the record of its care and the pharmacy keeps its dispensing records under their applicable duties and privacy notices. Architek supplies the branded technology and clinical transactional messages. Vanguard’s handling of information for its platform and merchant role is covered by the Privacy Policy and applicable obligations; external hosting does not remove those obligations. Electronic communications can be delayed or seen by someone with access to your device or email. Use a private device and the appropriate secure clinical channel, and ask the practice about record access and confidential communications.
Fees and consent are separate
Read the price, included services and cancellation/refund conditions before authorizing payment. A consultation and dispensing are separate services, and an evaluation without a prescription is possible. Consent to medical review does not authorize undisclosed recurring charges, waive a billing complaint or require marketing consent. The Returns, Refunds & Cancellation policy addresses merchant requests; ask the clinical service about clinical decisions.
Withdrawal, access and questions
You may tell the clinician you do not want to proceed or withdraw consent for further telehealth care using the clinical service’s contact route. Withdrawal does not undo care already delivered or override required medical-record retention. Ask the practice for your records or an explanation of patient rights, and ask questions about the proposed care before consenting. Tell the clinician if you cannot understand a notice or need an accommodation or another method of communication.
What an informed acknowledgement means
In the clinical enrollment process, an acknowledgement means you have had the opportunity to read the applicable practice consent and privacy information, ask questions, understand remote-care risks and alternatives, provide truthful identity and location information, and agree voluntarily to the clinical evaluation described. It is separate from any optional marketing choice. The evaluation links on this website are disconnected, so this page does not collect that acknowledgement or initiate care.